Services at One
Bursary and financial help
Catering at One
On first use, you will need to enter your unique portal code, which has been provided to you via a letter, if you have misplaced this information please contact Vertas via email buildingshelpdesk@suffolkone.ac.uk
You will need to enter your unique portal code into the ‘New Users’ section on the left hand side. You will then be prompted to set up an email address and password, these will be your login details for future use and will need to be entered into the ‘Existing Users’ section on the right hand side.
Once logged in you will be presented with the homepage. From there you will be able to see your son/daughter’s name in the top right hand corner. If you have more than one student here, you are able to link their accounts using the ‘Add sibling’ button on the top right hand side. You will then need to add the second student's portal code into the box displayed and click ‘Search’. The student's name should then appear below, click ‘Link Accounts’ to complete the process. This can be repeated for further siblings. All linked siblings will then appear within the drop down list and you will simply need to select the name of the child you would like to make a payment for.
To add catering money to your student’s account, simply select the amount from the available options and then click ‘Add to Cart’.
This will enable the ‘Checkout & Pay’ button, you will be required to enter your card details. Once submitted you will be redirected to a secure payment approval page where you will receive a confirmation message to say the transaction has been approved.
Within the ‘Dinner Transactions’ section you will be able to see a full record of purchase history along with any payments that have been made via the Payment Portal or cash loaders at One.
Web shop
Facilities
Click here to have a look round our fantastic facilities through our virtual tour.
IT at One
Connecting to our WiFi Network
We understand that your phone, laptop or tablet is an important tool to facilitate your learning. Once connected you’ll be able to access online services such as Teams, Office 365, Google Classroom the Library catalogue and the Internet. You can even print from your own device!
You will connect to our EduRoam network via WiFi – please follow the simple instructions linked below for your device.
Windows
We can provide basic assistance with getting your device connected to our network but unfortunately, we can’t offer any other support for personal devices.
Office 365
When you start at One, you’ll receive your login details. This gives you access to email (Outlook) and Office 365 apps (Word, Excel, PowerPoint & OneNote). on your device using an InPrivate Window in Microsoft Edge You can also add your college email account to your mobile phone or tablet, using the Outlook app.
