Services at One
Bursary and financial help
Catering at One
On first use, you will need to enter your unique portal code, which has been provided to you via a letter, if you have misplaced this information please contact Vertas via email buildingshelpdesk@suffolkone.ac.uk
You will need to enter your unique portal code into the ‘New Users’ section on the left hand side. You will then be prompted to set up an email address and password, these will be your login details for future use and will need to be entered into the ‘Existing Users’ section on the right hand side.
Once logged in you will be presented with the homepage. From there you will be able to see your son/daughter’s name in the top right hand corner. If you have more than one student here, you are able to link their accounts using the ‘Add sibling’ button on the top right hand side. You will then need to add the second student's portal code into the box displayed and click ‘Search’. The student's name should then appear below, click ‘Link Accounts’ to complete the process. This can be repeated for further siblings. All linked siblings will then appear within the drop down list and you will simply need to select the name of the child you would like to make a payment for.
To add catering money to your student’s account, simply select the amount from the available options and then click ‘Add to Cart’.
This will enable the ‘Checkout & Pay’ button, you will be required to enter your card details. Once submitted you will be redirected to a secure payment approval page where you will receive a confirmation message to say the transaction has been approved.
Within the ‘Dinner Transactions’ section you will be able to see a full record of purchase history along with any payments that have been made via the Payment Portal or cash loaders at One.
Web shop
Facilities
Click here to have a look round our fantastic facilities through our virtual tour.
IT at One
Bring Your Own Device
One understands that your laptop or tablet can be a very important tool to facilitate your learning. Therefore we have made it easy for you to use your own laptop or tablet onsite providing a simple one time connection. Once connected you’ll be able to access Moodle, Office 365, the Library catalogue, our Remote Desktop solution and the Internet (as you’d expect we filter your Internet access such as blocking Facebook during lesson times). You can even print from your own device!
The first time you wish to connect your laptop or tablet to the BYOD network you’ll need to pop into the IT Service Desk so that your device can be authorised. Your laptop must be running Windows 7, 8 or 10 and have an up to date antivirus program installed and running. In order to make full use of Office 365 and other One resources you must be running the most recent version of Internet Explorer or Google Chrome.
If you have a MacBook you should be running OS X Yosemite (10.10) or Mavericks (10.9). Antivirus is recommended.
We can provide basic assistance with getting your device connected to our network but unfortunately can’t offer any other support for personal devices.
Office 365
When you start at One, you’ll be given access to a Microsoft Office 365 account. This gives you access to your email and calendar as well as unlimited online storage through OneDrive. You also get Office 2016 to install on up to five of your personal devices and Office Online apps (Word, Excel, PowerPoint & OneNote). You can add your One email account to your mobile phone or tablet. Just add a Microsoft Exchange account and enter your email address and password. As part of your Office 365 account you’ll be able to download the full version of Microsoft Office to install on up to five devices. Instructions are on Moodle.
Connecting to Wi-Fi and Setting up Multi-Factor Authentication for the first time
